{"id":4166,"date":"2020-10-30T21:59:11","date_gmt":"2020-10-30T20:59:11","guid":{"rendered":"https:\/\/webhosting.de\/?p=4166"},"modified":"2020-10-30T21:59:11","modified_gmt":"2020-10-30T20:59:11","slug":"so-come-operators-of-online-shops-to-your-money-reminder-collection-usw","status":"publish","type":"post","link":"https:\/\/webhosting.de\/da\/so-kommen-betreiber-von-online-shops-an-ihr-geld-mahnung-inkasso-usw\/","title":{"rendered":"Hvordan netbutiksoperat\u00f8rer f\u00e5r deres penge (rykkere, inkasso osv.)"},"content":{"rendered":"

F\u00f8r eller senere skal enhver online iv\u00e6rks\u00e6tter h\u00e5ndtere ubetalte fakturaer. Siden slutningen af 2014 er der kommet nye lovbestemmelser, som har \u00e6ndret processen med at \"indsamle penge\". Vi forklarer dig de muligheder, du har for at f\u00e5 dine penge, og informerer dig om de juridiske rammer!<\/p>\n

S\u00e5dan f\u00e5r udbyderne af netbutikker deres penge<\/h2>\n

operat\u00f8rer af Online-butikker<\/a> har det ikke let. Mange kunder bruger varer eller tjenester og betaler simpelthen ikke regningerne bagefter. Tilsyneladende sm\u00e5 bel\u00f8b kan akkumuleres til store summer over tid, og derfor giver det absolut mening at inddrive udest\u00e5ende g\u00e6ld. I princippet beh\u00f8ver kunderne ikke at blive advaret. Mange mennesker har den misforst\u00e5else, at kunderne skal mindes tre gange. Ud fra et juridisk synspunkt er det kun vigtigt, om kunden er i restance. Hvis det er tilf\u00e6ldet, kan der sendes en p\u00e5mindelse, der kan anmodes om en retskendelse, eller der kan kontaktes et inkassobureau. En kunde er i restance, hvis g\u00e6lden ikke er blevet betalt p\u00e5 trods af forfaldsdatoen. Inkassobureauer og rykkere er midler til udenretslig inddrivelse af udest\u00e5ende fordringer. Hvis dette ikke virker, kan der i anden fase indledes en retlig rykkersag. Derefter kan der iv\u00e6rks\u00e6ttes retslige skridt og h\u00e5ndh\u00e6velsesprocedurer. Virksomheder kan ikke lide at sags\u00f8ge deres kunder - is\u00e6r ikke, hvis der har v\u00e6ret en langvarig forretningsforbindelse, og der forventes flere ordrer i fremtiden. Derfor fors\u00f8ger de fleste mennesker at inddrive deres krav uden for domstolene for at opretholde forretningsforbindelser. <\/p>\n

Grundl\u00e6ggende oplysninger om inddrivelse af fordringer<\/h2>\n

Generelt har onlinebutiksoperat\u00f8rer tre muligheder for at reagere p\u00e5 misligholdte debitorer. Enten kan der ikke g\u00f8res noget, eller ogs\u00e5 kan de selv sende p\u00e5mindelser. Den tredje mulighed er at hyre et professionelt inkassofirma. Det er ikke en god l\u00f8sning for onlinebutikker at lade v\u00e6re med at g\u00f8re ingenting. De, der ikke inddriver udest\u00e5ende g\u00e6ld, kan blive truet med insolvens. Hvis du selv sender p\u00e5mindelser, kan du nyde godt af forskellige fordele. Du kender jo dine kunder bedre end en ekstern tjenesteudbyder og kan reagere p\u00e5 deres individuelle situation. P\u00e5 den anden side er eksterne tjenesteydere overbevisende p\u00e5 grund af deres objektive og h\u00e5rde tilgang. Som ejer af tilgodehavender er du sluppet fri, n\u00e5r det \"beskidte arbejde\" er gjort af en anden. Onlinebutikker b\u00f8r v\u00e6re opm\u00e6rksomme p\u00e5 ikke at sende p\u00e5mindelser f\u00f8r efter udl\u00f8bet af fortrydelsesfristen - ellers kan kunden simpelthen annullere. F\u00f8r du sender en p\u00e5mindelse, b\u00f8r du f\u00f8rst bruge en venlig betalingsp\u00e5mindelse. Alle p\u00e5mindelser b\u00f8r v\u00e6re formuleret p\u00e5 en bet\u00e6nksom og venlig m\u00e5de. Mange kunder har faktisk simpelthen glemt at betale. Ved den anden eller tredje p\u00e5mindelse kan der dog godt v\u00e6re tale om en h\u00e5rdere tone. <\/p>\n

Hvilke oplysninger skal en p\u00e5mindelse indeholde?<\/h2>\n

En p\u00e5mindelse skal ledsages af forskellige Data<\/a> leveres. Dette omfatter f\u00f8lgende oplysninger:<\/p>\n

- Korrekte kundedata
\n- Betegnelse af varer eller tjenesteydelser
\n- Angivelse af levering
\n- \u00c5bent fakturabel\u00f8b
\n- Fakturanummer og dato
\n- krav om betaling
\n- tilbud p\u00e5 konsultation
\n- Trussel om yderligere skridt (f.eks. Schufa-indberetning, inkassofirma osv.)
\n- Adresse p\u00e5 egen virksomhed<\/p>\n

Der er ikke garanti for en effektiv rykkelsesproces for sm\u00e5 virksomheder. Ofte mangler den juridiske viden, den rette software eller simpelthen tiden. De, der ikke kan lave p\u00e5mindelser professionelt, b\u00f8r fra starten overdrage fordringerne til et inkassofirma. N\u00e5r man v\u00e6lger det rigtige inkassofirma, b\u00f8r man v\u00e6lge en institution, der reagerer reserveret og seri\u00f8st. N\u00e5r der er tale om engangskunder, kan der dog godt bruges en mere aggressiv tone. Inkassobureauer, der er medlem af Bundesverband Deutscher Inkasso-Unternehmen (forbundssammenslutningen af tyske inkassobureauer), er at betragte som seri\u00f8se. De er underlagt selvp\u00e5lagte forpligtelser og skal overholde visse standarder. Det er i mange henseender en fordel at give et velrenommeret inkassofirma i opdrag. Tvivlsomme inkassofirmaer skader onlinebutikkernes omd\u00f8mme. Desuden kan det v\u00e6re, at skyldneren ikke skal betale penge, hvis de juridiske krav ikke er opfyldt. <\/p>\n

Anbefalet praksis<\/h2>\n

Mange kunder er grundl\u00e6ggende villige til at betale deres udest\u00e5ende g\u00e6ld, men kan ikke g\u00f8re det pludseligt af \u00f8konomiske \u00e5rsager. Onlinebutikkernes operat\u00f8rer kan ikke forst\u00e5 denne adf\u00e6rd: Hvem bestiller varer og tjenesteydelser, selv om de ikke har nogen penge? En smart metode er at tilbyde afdrag og delvise betalinger. P\u00e5 denne m\u00e5de kan kunderne bindes permanent, og tilsyneladende tabte penge kan vindes tilbage. <\/p>\n

I \u00f8vrigt kan der sendes p\u00e5mindelser pr. telefon, E-mail<\/a> eller brev. Der er ikke foreskrevet en juridisk form. Hvis du vil v\u00e6re p\u00e5 den sikre side, b\u00f8r du sende et brev med kvittering for modtagelsen. <\/p>\n

Det kan jo n\u00e6ppe bevises, at man har modtaget e-mails. Det samme g\u00e6lder telefonopkald, selv om disse er en glimrende mulighed for at g\u00f8re debitor opm\u00e6rksom p\u00e5, hvor hastende kravene er, i en personlig samtale. I november 2014 blev de juridiske bestemmelser om rykkere \u00e6ndret: Disse findes i GguG (lov om bek\u00e6mpelse af tvivlsomme forretningspraksis). Loven foreskriver en r\u00e6kke procedurer og detaljer, som skal overholdes af inkassofirmaer og advokater. I tvivlstilf\u00e6lde b\u00f8r operat\u00f8rer af netbutikker g\u00e5 p\u00e5 den sikre side og give en ekstern tjenesteudbyder til at inddrive fordringer p\u00e5 en seri\u00f8s og professionel m\u00e5de. Uden den rigtige strategi for inkasso, rykkere & Co. kan onlinebutikker f\u00e5 alvorlige problemer. <\/p>\n

En passende strategi b\u00f8r allerede overvejes, n\u00e5r du etablerer din online shop. Der vil med garanti opst\u00e5 betalingsproblemer fra kunderne med tiden. De, der har taget h\u00f8jde for et s\u00e5dant tilf\u00e6lde, kan f\u00e5 de f\u00e6rdige betalingsp\u00e5mindelser, p\u00e5mindelser eller kontakter til at rulle og spare tid. Tiden er trods alt meget knap i velfungerende onlinebutikker.<\/p>","protected":false},"excerpt":{"rendered":"

Jeder Online-Unternehmer muss sich fr\u00fcher oder sp\u00e4ter mit unbezahlten Rechnungen herumschlagen. Seit Ende des Jahres 2014 existieren neue gesetzliche Regelungen, welche den Prozess des „Geldeintreibens“ ver\u00e4ndert haben. Wir kl\u00e4ren Sie \u00fcber die M\u00f6glichkeiten auf, mit denen Sie an Ihr Geld gelangen k\u00f6nnen und informieren Sie \u00fcber rechtliche Rahmenbedingungen! So kommen Betreiber von Online-Shops an ihr […]<\/p>\n","protected":false},"author":1,"featured_media":511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"categories":[674],"tags":[152,153,154],"class_list":["post-4166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-web_hosting","tag-klage","tag-mahnung","tag-rechnung"],"acf":[],"_wp_attached_file":null,"_wp_attachment_metadata":null,"litespeed-optimize-size":null,"litespeed-optimize-set":null,"_elementor_source_image_hash":null,"_wp_attachment_image_alt":null,"stockpack_author_name":null,"stockpack_author_url":null,"stockpack_provider":null,"stockpack_image_url":null,"stockpack_license":null,"stockpack_license_url":null,"stockpack_modification":null,"color":null,"original_id":null,"original_url":null,"original_link":null,"unsplash_location":null,"unsplash_sponsor":null,"unsplash_exif":null,"unsplash_attachment_metadata":null,"_elementor_is_screenshot":null,"surfer_file_name":null,"surfer_file_original_url":null,"envato_tk_source_kit":null,"envato_tk_source_index":null,"envato_tk_manifest":null,"envato_tk_folder_name":null,"envato_tk_builder":null,"envato_elements_download_event":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_trp_menu_languages":null,"rank_math_primary_category":null,"rank_math_title":null,"inline_featured_image":null,"_yoast_wpseo_primary_category":null,"rank_math_schema_blogposting":null,"rank_math_schema_videoobject":null,"_oembed_049c719bc4a9f89deaead66a7da9fddc":null,"_oembed_time_049c719bc4a9f89deaead66a7da9fddc":null,"_yoast_wpseo_focuskw":"mahnung","_yoast_wpseo_linkdex":null,"_oembed_27e3473bf8bec795fbeb3a9d38489348":null,"_oembed_c3b0f6959478faf92a1f343d8f96b19e":null,"_trp_translated_slug_en_us":null,"_wp_desired_post_slug":null,"_yoast_wpseo_title":null,"tldname":null,"tldpreis":null,"tldrubrik":null,"tldpolicylink":null,"tldsize":null,"tldregistrierungsdauer":null,"tldtransfer":null,"tldwhoisprivacy":null,"tldregistrarchange":null,"tldregistrantchange":null,"tldwhoisupdate":null,"tldnameserverupdate":null,"tlddeletesofort":null,"tlddeleteexpire":null,"tldumlaute":null,"tldrestore":null,"tldsubcategory":null,"tldbildname":null,"tldbildurl":null,"tldclean":null,"tldcategory":null,"tldpolicy":null,"tldbesonderheiten":null,"tld_bedeutung":null,"_oembed_d167040d816d8f94c072940c8009f5f8":null,"_oembed_b0a0fa59ef14f8870da2c63f2027d064":null,"_oembed_4792fa4dfb2a8f09ab950a73b7f313ba":null,"_oembed_33ceb1fe54a8ab775d9410abf699878d":null,"_oembed_fd7014d14d919b45ec004937c0db9335":null,"_oembed_21a029d076783ec3e8042698c351bd7e":null,"_oembed_be5ea8a0c7b18e658f08cc571a909452":null,"_oembed_a9ca7a298b19f9b48ec5914e010294d2":null,"_oembed_f8db6b27d08a2bb1f920e7647808899a":null,"_oembed_168ebde5096e77d8a89326519af9e022":null,"_oembed_cdb76f1b345b42743edfe25481b6f98f":null,"_oembed_87b0613611ae54e86e8864265404b0a1":null,"_oembed_27aa0e5cf3f1bb4bc416a4641a5ac273":null,"_oembed_time_27aa0e5cf3f1bb4bc416a4641a5ac273":null,"_tldname":null,"_tldclean":null,"_tldpreis":null,"_tldcategory":null,"_tldsubcategory":null,"_tldpolicy":null,"_tldpolicylink":null,"_tldsize":null,"_tldregistrierungsdauer":null,"_tldtransfer":null,"_tldwhoisprivacy":null,"_tldregistrarchange":null,"_tldregistrantchange":null,"_tldwhoisupdate":null,"_tldnameserverupdate":null,"_tlddeletesofort":null,"_tlddeleteexpire":null,"_tldumlaute":null,"_tldrestore":null,"_tldbildname":null,"_tldbildurl":null,"_tld_bedeutung":null,"_tldbesonderheiten":null,"_oembed_ad96e4112edb9f8ffa35731d4098bc6b":null,"_oembed_8357e2b8a2575c74ed5978f262a10126":null,"_oembed_3d5fea5103dd0d22ec5d6a33eff7f863":null,"_eael_widget_elements":null,"_oembed_0d8a206f09633e3d62b95a15a4dd0487":null,"_oembed_time_0d8a206f09633e3d62b95a15a4dd0487":null,"_aioseo_description":null,"_eb_attr":null,"_eb_data_table":null,"_oembed_819a879e7da16dd629cfd15a97334c8a":null,"_oembed_time_819a879e7da16dd629cfd15a97334c8a":null,"_acf_changed":null,"_wpcode_auto_insert":null,"_edit_last":null,"_edit_lock":null,"_oembed_e7b913c6c84084ed9702cb4feb012ddd":null,"_oembed_bfde9e10f59a17b85fc8917fa7edf782":null,"_oembed_time_bfde9e10f59a17b85fc8917fa7edf782":null,"_oembed_03514b67990db061d7c4672de26dc514":null,"_oembed_time_03514b67990db061d7c4672de26dc514":null,"rank_math_news_sitemap_robots":"index","rank_math_robots":["index"],"_eael_post_view_count":"4211","_trp_automatically_translated_slug_ru_ru":null,"_trp_automatically_translated_slug_et":"nii-tulevad-online-poodide-kaeitajad-oma-raha-maelu-kogumise-usw","_trp_automatically_translated_slug_lv":"so-come-operators-of-online-shops-to-your-money-reminder-collection-usw","_trp_automatically_translated_slug_fr_fr":null,"_trp_automatically_translated_slug_en_us":null,"_wp_old_slu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