\u00c5ngerr\u00e4tten \u00e4ndrades senast 2014. N\u00e4thandlare och entrepren\u00f6rer m\u00e5ste ge sina kunder 14 dagars \u00e5ngerr\u00e4tt vid distansavtal. F\u00f6r detta \u00e4ndam\u00e5l m\u00e5ste en instruktion om \u00e5terkallelse skickas, d\u00e4r kunden informeras om sina r\u00e4ttigheter. Dessutom m\u00e5ste en mall f\u00f6r en blankett f\u00f6r \u00e5terkallelse tillhandah\u00e5llas. Avbokningspolicy och avbokningsblankett \u00e4r utformade p\u00e5 ett enhetligt s\u00e4tt i hela Europa och kan laddas ner fr\u00e5n den tyska f\u00f6rbundsregeringens sidor. Vi informerar dig om de viktigaste \u00e4ndringarna och de s\u00e4rskilda egenskaperna hos \u00e5ngerr\u00e4tten.<\/p>\n
K\u00f6p p\u00e5 n\u00e4tet har vissa speciella egenskaper: K\u00f6paren kan varken prova varorna eller k\u00e4nna eller unders\u00f6ka dem. D\u00e4rf\u00f6r har den tyska lagstiftaren inf\u00f6rt r\u00e4ttsliga best\u00e4mmelser f\u00f6r distansavtal. Dessa regleras i \u00a7 355 BGB och \u00a7\u00a7 312 ff. BGB (den tyska civillagen). I \u00a7 312c BGB anges att distansavtal \u00e4r avtal som ing\u00e5s mellan en f\u00f6retagare och en konsument. Endast distanskommunikation f\u00e5r anv\u00e4ndas, dvs. de avtalsslutande parterna f\u00e5r inte vara fysiskt n\u00e4rvarande. Distanskommunikationsmedel \u00e4r online-system, brev, e-post, telekopiering, telefonsamtal, kataloger, SMS, s\u00e4ndningar och telemedia. Enligt \u00a7 312d i BGB ska konsumenten informeras av n\u00e4ringsidkaren om sin \u00e5ngerr\u00e4tt. I \u00a7 312g BGB anges att konsumenter har en \u00e5ngerr\u00e4tt enligt \u00a7 355 BGB f\u00f6r distansavtal. \u00c5ngerfristen \u00e4r 14 dagar fr\u00e5n det att avtalet har ing\u00e5tts och \u00e4r enhetlig i hela Europa. N\u00e4tbutiker och handlare som inte har gett sina kunder en avbest\u00e4llningspolicy m\u00e5ste acceptera vissa nackdelar. Den 14-dagars tidsfrist f\u00f6r \u00e5terkallelse b\u00f6rjar inte l\u00f6pa utan en instruktion om \u00e5terkallelse, dvs. kunderna kan \u00e5terkalla n\u00e4stan f\u00f6r evigt. En instruktion om \u00e5terkallelse \u00e4r inte s\u00e4rskilt komplicerad och beh\u00f6ver inte g\u00f6ras individuellt. F\u00f6rbundsregeringen har utarbetat en r\u00e4ttslig modell f\u00f6r avbest\u00e4llningspolicy, som kan laddas ner och antas. Den nuvarande modellen \u00e4r fr\u00e5n och med 13.06.2014. Sedan den senaste \u00e4ndringen har en blankett f\u00f6r \u00e5terkallelse lagts till, med vilken kunden kan f\u00f6rklara sin \u00e5terkallelse.<\/p>\n
Avbest\u00e4llningspolicyn m\u00e5ste skickas till kunderna p\u00e5 ett s\u00e5dant s\u00e4tt att de tydligt kan ta del av den. Det \u00e4r d\u00e4rf\u00f6r som m\u00e5nga n\u00e4tbutiker installerar klickknappar med ett uttalande som \"Jag har l\u00e4st avbest\u00e4llningspolicyn\". Andra skickar avbest\u00e4llningsmeddelandet i e-postbekr\u00e4ftelsen s\u00e5 att kunden omedelbart kan ta del av det. Sedan de senaste \u00e4ndringarna 2014 \u00e4r kunden skyldig att tydligt f\u00f6rklara sitt \u00e5terkallande. Det r\u00e4cker inte l\u00e4ngre att l\u00e4mna tillbaka varorna utan kommentarer. N\u00e4ringsidkaren eller n\u00e4tbutiken ska f\u00f6rse kunden med en blankett f\u00f6r \u00e5terkallelse. Det r\u00e4cker inte att skicka blanketten en g\u00e5ng - den m\u00e5ste vara tillg\u00e4nglig p\u00e5 beg\u00e4ran. F\u00f6rlagan till formul\u00e4ret f\u00f6r \u00e5terkallelse \u00e4r standardiserad i hela EU. Helst AGB<\/a>avbokningspolicy och avbest\u00e4llningsformul\u00e4r till orderbekr\u00e4ftelsen i E-post<\/a> f\u00e4stas. N\u00e4tbutiker och f\u00f6retagare m\u00e5ste bekr\u00e4fta mottagandet av meddelandet om \u00e5terkallelse till sina kunder. Om konsumenten skickar Kontrakt<\/a> Om k\u00f6paren h\u00e4ver avtalet har b\u00e5da parter 14 dagar p\u00e5 sig att returnera varorna, dvs. k\u00f6paren m\u00e5ste returnera varorna inom 14 dagar och s\u00e4ljaren m\u00e5ste \u00e5terbetala k\u00f6peskillingen. S\u00e5 l\u00e4nge varorna inte har anl\u00e4nt till s\u00e4ljaren beh\u00f6ver s\u00e4ljaren inte \u00e5terbetala k\u00f6peskillingen. Ett undantag finns om k\u00f6paren kan bevisa att varorna redan har skickats och \u00e4r p\u00e5 v\u00e4g.<\/p>\n S\u00e5 snart konsumenten utnyttjar sin \u00e5ngerr\u00e4tt m\u00e5ste han eller hon st\u00e5 f\u00f6r kostnaderna f\u00f6r returfrakten. Detta g\u00e4ller dock endast om f\u00f6retagaren har p\u00e5pekat detta i sin avbokningspolicy. Ett separat avtal \u00e4r inte n\u00f6dv\u00e4ndigt f\u00f6r detta. M\u00e5nga online-handlare tar frivilligt p\u00e5 sig returkostnaderna f\u00f6r att kunna erbjuda en h\u00f6gre niv\u00e5 av kundservice. Kostnaderna f\u00f6r att skicka varorna till kunden m\u00e5ste fortfarande b\u00e4ras av s\u00e4ljaren och kan inte \u00e5terkr\u00e4vas fr\u00e5n kunden. Om varan inte \u00e4r f\u00f6rpackningsbar, m\u00e5ste n\u00e4tbutiken ange fraktkostnaden i avbest\u00e4llningsreglerna. \u00c4ven om konsumenternas \u00e5ngerr\u00e4tt \u00e4r 14 dagar kan den f\u00f6rl\u00e4ngas n\u00e4r som helst om det inte finns n\u00e5gon avbest\u00e4llningspolicy. Senast efter tolv m\u00e5nader upph\u00f6r \u00e5ngerr\u00e4tten i alla fall - oavsett om informationen om \u00e5ngerr\u00e4tten gavs eller var laglig. De r\u00e4ttsliga f\u00f6r\u00e4ndringarna fr\u00e5n 2014 har medf\u00f6rt vissa s\u00e4rdrag. Under tiden finns det olika undantag fr\u00e5n \u00e5ngerr\u00e4tten. M\u00e5nga artiklar inom h\u00e4lsa och hygien kan inte returneras. Samma sak g\u00e4ller f\u00f6r l\u00e4ttf\u00f6rst\u00f6rbara livsmedel. Konsumenterna har inte heller n\u00e5gon \u00e5ngerr\u00e4tt om varorna \u00e4r f\u00f6rseglade och f\u00f6rseglingen har avl\u00e4gsnats. Detsamma g\u00e4ller varor som inte l\u00e4mpar sig f\u00f6r \u00e5terl\u00e4mning p\u00e5 grund av sina naturliga egenskaper. Vid betalning av varor f\u00e5r n\u00e4tbutiker inte l\u00e4ngre erbjuda endast ett enda betalningss\u00e4tt som medf\u00f6r en extra avgift eller till\u00e4ggsavgift. Det m\u00e5ste finnas minst ett annat betalningsmedel som kan anv\u00e4ndas f\u00f6r att betala fakturan utan extra kostnader. F\u00f6r att se till att en kontaktperson kan kontaktas vid en \u00e5terkallelse eller om fr\u00e5gor uppst\u00e5r, m\u00e5ste online-handlare ha ett telefonnummer och kommunicera detta tydligt. Kryssrutor som t.ex. h\u00e4nvisar till allm\u00e4nna villkor, instruktioner om \u00e5terkallelse eller liknande f\u00e5r inte l\u00e4ngre vara automatiskt kryssade, dvs. f\u00f6rinst\u00e4llda.<\/p>","protected":false},"excerpt":{"rendered":" Das Widerrufsrecht wurde letztes Mal im Jahr 2014 ge\u00e4ndert. Online-H\u00e4ndler und Unternehmer m\u00fcssen ihren Kunden bei Fernabsatzvertr\u00e4gen ein 14-t\u00e4giges Widerrufsrecht gew\u00e4hren. Dazu muss eine Widerrufsbelehrung \u00fcbermittelt werden, welche den Kunden \u00fcber dessen Rechte informiert. Zus\u00e4tzlich muss ein Muster-Widerrufsformular zur Verf\u00fcgung gestellt werden. Widerrufsbelehrung und Widerrufsformular sind europaweit einheitlich gestaltet und k\u00f6nnen auf den Seiten der 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