M\u00e5nga n\u00e4tbutiker har allm\u00e4nna villkor som m\u00e5ste accepteras med hj\u00e4lp av en kryssruta eller en knapp. Allm\u00e4nna villkor \u00e4r inte obligatoriska f\u00f6r B2B-transaktioner. Om varor och tj\u00e4nster s\u00e4ljs till privata kunder \u00e4r allm\u00e4nna villkor dock n\u00e4stan obligatoriska f\u00f6r att de r\u00e4ttsliga skyldigheterna att informera och instruera ska kunna uppfyllas. Vi f\u00f6rklarar de viktigaste grunderna f\u00f6r allm\u00e4nna villkor och visar vad som \u00e4r viktigt i allm\u00e4nna villkor f\u00f6r onlinebutiker.<\/p>\n
Akt\u00f6rer som driver n\u00e4tbutiker \u00e4r ofta oklara n\u00e4r det g\u00e4ller den r\u00e4ttsliga ramen f\u00f6r att driva sin butik. Fr\u00e5gan om huruvida en n\u00e4tbutik beh\u00f6ver allm\u00e4nna villkor dyker upp g\u00e5ng p\u00e5 g\u00e5ng. Fr\u00e5gorna om inneh\u00e5llet i de allm\u00e4nna villkoren \u00e4r dock mycket viktigare. Det handlar bland annat om vilken typ av allm\u00e4nna villkor som m\u00e5ste ing\u00e5 och i vilken utstr\u00e4ckning klausuler \u00e4r till\u00e5tna. Allm\u00e4nna villkor \u00e4r inget annat \u00e4n f\u00f6rformulerade avtalsvillkor som anv\u00e4nds f\u00f6r ett stort antal liknande transaktioner. Vid varje k\u00f6p i n\u00e4tbutiken g\u00e4ller automatiskt de allm\u00e4nna villkoren f\u00f6r respektive kund. I de allm\u00e4nna villkoren fastst\u00e4lls de r\u00e4ttsliga ramvillkoren. I allm\u00e4nhet har enskilda avtal f\u00f6retr\u00e4de framf\u00f6r allm\u00e4nna villkor. Naturligtvis g\u00e4ller de r\u00e4ttsliga best\u00e4mmelserna fortfarande f\u00f6r avtal utan allm\u00e4nna villkor, s\u00e5 utan allm\u00e4nna villkor r\u00f6r man sig inte i ett r\u00e4ttsligt vakuum. Problemet med k\u00f6p p\u00e5 n\u00e4tet \u00e4r att vissa fr\u00e5gor \u00e4nnu inte \u00e4r reglerade i lag. Internets snabba f\u00f6r\u00e4ndring har inneburit att vissa fr\u00e5gor \u00e4nnu inte omfattas av lagstiftningen. D\u00e4rf\u00f6r kan allm\u00e4nna villkor hj\u00e4lpa till att genomf\u00f6ra s\u00e4rskilda planer. Allm\u00e4nna villkor kan anv\u00e4ndas f\u00f6r att reglera olika krav i fr\u00e5ga om leverans, betalning, ing\u00e5ende av avtalet, f\u00f6rsummelse och liknande. I allm\u00e4nhet b\u00f6r man vara uppm\u00e4rksam p\u00e5 att de allm\u00e4nna villkoren \u00e4r korrekta. Vissa klausuler kan anv\u00e4ndas utan problem f\u00f6r f\u00f6retagare, men i v\u00e4rsta fall kan de leda till varningar f\u00f6r konsumenterna. <\/p>\n
Allm\u00e4nna villkor \u00e4r i allm\u00e4nhet inte obligatoriska. En varning f\u00f6r saknade allm\u00e4nna villkor kan inte utf\u00e4rdas. Indirekt finns det dock en skyldighet f\u00f6r n\u00e4tbutiker att ha allm\u00e4nna villkor, eftersom det finns m\u00e5nga skyldigheter att instruera och informera vid f\u00f6rs\u00e4ljning av varor och tj\u00e4nster till konsumenter, dvs. privatkunder. Genomf\u00f6randet av kraven kan ske via e-post eller liknande kommunikationsmedel: Ett meningsfullt genomf\u00f6rande av de r\u00e4ttsliga kraven \u00e4r dock endast m\u00f6jligt genom allm\u00e4nna villkor. Den obligatoriska informationen omfattar t.ex. information om typen av avtals ing\u00e5ende, information om betalningss\u00e4tt och information om leveranss\u00e4tt. Dessutom m\u00e5ste en instruktion om \u00e5terkallelse skickas. Om informationsskyldigheten saknas b\u00f6rjar inte tv\u00e5veckorsperioden f\u00f6r \u00e5terkallelse att l\u00f6pa: Kunden kan praktiskt taget \u00e5terkalla i upp till ett \u00e5r. N\u00e4tbutiker som inte s\u00e4ljer sina varor eller tj\u00e4nster uteslutande till f\u00f6retagare b\u00f6r d\u00e4rf\u00f6r inf\u00f6ra allm\u00e4nna villkor. Den mesta informationen kommer fr\u00e5n distansf\u00f6rs\u00e4ljningslagstiftningen och g\u00e4ller konsumenter. Om de allm\u00e4nna villkoren inneh\u00e5ller olagliga klausuler kan n\u00e4tbutikens operat\u00f6rer varnas. Bakgrunden till de strikta best\u00e4mmelserna \u00e4r EU:s konsumentskyddslagstiftning, som till\u00e4mpar enormt str\u00e4nga normer och leder till att klausuler som \u00e4r till\u00e5tna inom B2B-omr\u00e5det men f\u00f6rbjudna inom B2C-omr\u00e5det inte kan godk\u00e4nnas. Innan man utarbetar allm\u00e4nna villkor b\u00f6r man d\u00e4rf\u00f6r noga \u00f6verv\u00e4ga om de ska anv\u00e4ndas f\u00f6r f\u00f6retagare, konsumenter eller b\u00e5da grupperna.<\/p>\n
M\u00e5nga operat\u00f6rer av n\u00e4tbutiker tror att bara f\u00f6rekomsten av allm\u00e4nna villkor inneb\u00e4r att de \u00e4r giltiga. Ett effektivt inf\u00f6rlivande i Kontrakt<\/a> Detta g\u00e4ller dock endast om best\u00e4mmelserna i \u00a7 305 II i den tyska civillagen (BGB) \u00e4r uppfyllda. F\u00f6ljaktligen m\u00e5ste avtalspartnern uttryckligen informeras om de allm\u00e4nna villkoren n\u00e4r avtalet ing\u00e5s och m\u00e5ste ha m\u00f6jlighet att f\u00e5 k\u00e4nnedom om dem p\u00e5 ett rimligt s\u00e4tt. Detta g\u00e4ller s\u00e4rskilt avtal som ing\u00e5s p\u00e5 Internet. N\u00e4r det g\u00e4ller n\u00e4tbutiker m\u00e5ste de allm\u00e4nna villkoren utformas p\u00e5 ett s\u00e5dant s\u00e4tt att de inte kan f\u00f6rbises av en genomsnittlig kund n\u00e4r han eller hon l\u00e4ser dem. Otydliga eller dolda h\u00e4nvisningar leder till att de allm\u00e4nna villkoren inte inkluderas, s\u00e5 att de r\u00e4ttsliga best\u00e4mmelserna g\u00e4ller. F\u00f6r operat\u00f6rer av onlinebutiker \u00e4r dessa ofta mindre f\u00f6rm\u00e5nliga \u00e4n best\u00e4mmelserna i de allm\u00e4nna villkoren. Helst b\u00f6r kunden tvingas ta del av de allm\u00e4nna villkoren innan avtalet ing\u00e5s. Detta kan l\u00e4mpligen g\u00f6ras med hj\u00e4lp av en knapp \u00f6ver vilken meningen \"Jag har tagit del av de allm\u00e4nna villkoren och accepterar dem\" st\u00e5r skriven. Ett avtal kan endast ing\u00e5s eller en order placeras om ett kryss s\u00e4tts i kryssrutan eller om knappen trycks ned. En annan m\u00f6jlighet \u00e4r att de allm\u00e4nna villkoren kan markeras som l\u00e4sta f\u00f6rst n\u00e4r de har bl\u00e4ddrats igenom helt och h\u00e5llet. Det \u00e4r viktigt att de allm\u00e4nna villkoren visas med stora typsnitt s\u00e5 att de \u00e4ven kan l\u00e4sas av \u00e4ldre personer. Texten ska vara tydligt formulerad inneh\u00e5llsm\u00e4ssigt, s\u00e5 att juridisk jargong inte anv\u00e4nds. Allm\u00e4nna villkor m\u00e5ste fortfarande vara l\u00e4tta att l\u00e4sa och ha en l\u00e4mplig struktur. <\/p>\n Allm\u00e4nna villkor beh\u00f6ver inte alltid utformas individuellt. Det finns m\u00e5nga webbplatser p\u00e5 Internet d\u00e4r man kan ladda ner exempel p\u00e5 allm\u00e4nna villkor. F\u00f6r komplicerade projekt kan en jurist anlitas f\u00f6r att uppr\u00e4tta allm\u00e4nna villkor. Det \u00e4r inte tillr\u00e5dligt att bara kopiera andras allm\u00e4nna villkor. Upphovsmannen kan utf\u00e4rda en varning till operat\u00f6ren av n\u00e4tbutiken och g\u00f6ra anspr\u00e5k p\u00e5 konkurrenslagstiftning. Dessutom kan tredje parts allm\u00e4nna villkor inneh\u00e5lla fel, vilket g\u00f6r att deras anv\u00e4ndbarhet vanligtvis \u00e4r tveksam. Sj\u00e4lvgjorda eller kopierade villkor g\u00f6r oftast mer skada \u00e4n nytta: Det \u00e4r trots allt mycket komplicerat ur juridisk synvinkel att utarbeta dem. Den som bara kopierar allm\u00e4nna villkor m\u00e5ste r\u00e4kna med att bli st\u00e4md f\u00f6r skadest\u00e5nd och f\u00f6rel\u00e4gganden. F\u00f6r \u00f6vrigt finns det alltid en risk med tredjepartsskyddsvillkor att de inte \u00e4r anpassade till den egna n\u00e4tbutiken och att de har utformats f\u00f6r helt andra syften. Den som driver en n\u00e4tbutik med innovativ inriktning b\u00f6r vara uppm\u00e4rksam p\u00e5 att uppr\u00e4tta individuella allm\u00e4nna villkor som motsvarar respektive aff\u00e4rsmodell. Prefabricerade GTC fr\u00e5n webbplatser kan fortfarande vara det b\u00e4sta valet. Det finns dock inga allm\u00e4nt till\u00e4mpliga allm\u00e4nna villkor som kan anv\u00e4ndas f\u00f6r alla n\u00e4tbutiker. <\/p>\n Allm\u00e4nna villkor b\u00f6r tydligt anpassas till respektive aff\u00e4rsmodell. I princip kan man skilja mellan allm\u00e4nna villkor f\u00f6r f\u00f6rs\u00e4ljning av varor, tj\u00e4nster eller digitalt inneh\u00e5ll. De aktuella allm\u00e4nna villkoren kan inneh\u00e5lla mycket olika best\u00e4mmelser. Liksom tidigare b\u00f6r man alltid komma ih\u00e5g att allm\u00e4nna villkor f\u00f6r f\u00f6retagare, konsumenter eller b\u00e5da grupperna utformas mycket olika. M\u00e5nga n\u00e4tbutiker s\u00e4ljer inte bara \"riktiga\" varor utan \u00e4ven digitalt inneh\u00e5ll. P\u00e5 internationell niv\u00e5 m\u00e5ste man ta h\u00e4nsyn till helt andra faktorer. Den typiska strukturen f\u00f6r GTC \u00e4r f\u00f6ljande:<\/p>\n I. Anv\u00e4ndare av GTC Viele Online-Shops sind mit AGB’s versehen, die durch eine Checkbox oder einen Button akzeptiert werden m\u00fcssen. AGB’s sind bei B2B-Gesch\u00e4ften nicht zwingend notwendig. Wenn Waren und Dienstleistungen an Privatkunden vertrieben werden, sind AGB’s aber schon quasi verpflichtend, damit den gesetzlichen Informations- und Belehrungspflichten nachgekommen werden kann. Wir kl\u00e4ren Sie \u00fcber die wichtigsten Grundlagen von AGB’s 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att veta om skapelsen<\/h2>\n
Korrekt utformning av allm\u00e4nna villkor<\/h2>\n
\nII. till\u00e4mpningsomr\u00e5de f\u00f6r de allm\u00e4nna villkoren
\nIII Slutande av avtalet
\nIV. Betalning
\nV. Betalningsf\u00f6rsummelse<\/a> och utebliven acceptans
\nVI. \u00c4gander\u00e4tt och \u00f6verl\u00e5telse av nyttjander\u00e4tt
\nVII Leverans och leveransbegr\u00e4nsning
\nVIII. Garantier och garantier
\nIX. Ansvar<\/a>
\nX. Uppgiftsskydd
\nXI. Aff\u00e4rsspecifika uppgifter
\nXII. Plats f\u00f6r jurisdiktion
\nXIII Till\u00e4mplig lagstiftning
\nXIV Klausul om \u00e5tskiljbarhet<\/p>","protected":false},"excerpt":{"rendered":"