Goneo Webhosting presents itself as a hosting provider that offers a good balance between powerful technology and affordable prices. In this test, I will show you how well the Goneo Webhosting actually works in everyday life and what you should look out for when choosing a tariff.
Key points
- Clear tariff structure with performance-oriented grading for beginners to professionals
- Transparent pricing without hidden costs
- Technical basis with SSD storage, free SSL certificates and daily backups
- Good customer support with telephone availability
- Criticism for setup fees and backup/restore processes
One of Goneo's greatest strengths is its focus on practical offers for different needs. Anyone who only runs a private website or blog will not be overwhelmed by the clear pricing model. Corporate customers with somewhat higher requirements will usually find exactly the right mix of price and performance in the professional or premium range. Another advantage: many additional functions such as automatic script installations or a user-friendly backend make it easy to get started. This means you don't have to deal with technical details as much, but can get started with your own website straight away.
The tariff structure at a glance
Goneo offers four shared hosting packages and additional options in the managed server area. The breakdown is clear and clearly geared towards the customer's resource requirements. Whether a beginner's project or a professional website - the packages cover various requirements.
The following hosting packages are available:
| Tariff | Memory | Domains incl. | Monthly price |
|---|---|---|---|
| Webhosting Start | 20 GB SSD | 1 .de domain | 3,99 € |
| Web hosting professional | 50 GB SSD | 3 domains | 6,99 € |
| Webhosting Premium | 100 GB SSD | 5 domains | 11,99 € |
| Webhosting Ultra | 200 GB SSD | 10 domains | 18,99 € |
If you need more power, you should look at the Managed servers deal with. They offer additional computing power, often for web stores or data-intensive company projects. Goneo takes over the server management for these servers so that even less experienced users do not have to worry about complex administration. For example, you get dedicated resources, guaranteed performance and a particularly stable hosting environment.
The set-up fees, which are often discussed, are comparatively moderate at Goneo. Nevertheless, it can still be a cost factor for users who change providers frequently or start different projects. It makes sense to carefully check the additional fees that may be incurred before being happy about the minimum selection of tariffs.
Technical equipment: a solid basis for every website
Regardless of the tariff you choose, Goneo consistently offers Powerful server. The websites respond quickly, which is particularly supported by the use of pure SSD storage. Many customer websites perform well in the performance test in terms of loading speed.
Another positive feature is the included SSL certificate - an important feature for secure data transfer. Some competitors charge extra for this. The daily backup of all data provides additional security. especially for smaller websiteswho do not use their own backup solution.
In addition to the obligatory SSL encryption, the support of different PHP versions is also important in order to be able to operate modern CMS applications such as WordPress, Joomla or Drupal securely and stably. Goneo regularly updates its server environments. This means that security updates are also installed promptly. In some cases, however, those working with outdated PHP versions can stay with the older version for a while until they have adapted their own code. Nevertheless, you should keep an eye on the PHP version to ensure secure and high-performance hosting in the long term.
Performance and availability: everyday test
Goneo states an availability of 99.9 % - this value is standard in the industry. In practice, many users report constant availability and short loading times. Sites remain stable even during visitor peaks, provided they are not among the cheapest tariffs.
A weak point occasionally becomes apparent with very load-intensive applications: The limited computing power of the shared hosting environment can then become noticeable. An upgrade usually helps here, e.g. to Webhosting Ultra or a dedicated managed server tariff.
For users who operate online stores or use data-intensive web applications, high-performance servers with high uptime are particularly essential. A thorough analysis of your own visitor numbers is therefore recommended, especially for larger stores that record many hits at peak times. In addition, caching mechanisms and content delivery networks (CDNs) can be integrated to increase performance. Goneo supports common caching methods and also allows the use of external CDN providers so that peak times are better absorbed. If you have more in-depth questions, you can contact support to clarify the optimum configuration.
Operation and user experience
Goneo scores with a clearly structured customer area. Settings can be adjusted quickly, domains can be managed and one-click installations such as WordPress can be used. Beginners in particular benefit from this, even if the initial setup involves a learning curve for absolute newcomers.
The integration of typical admin functions is a positive feature. The user interface looks tidy, even on a smartphone. The hosting backend enables quick access to Databases, mailboxes and other tools.
For many users, the topic of email management should not be underestimated. Goneo offers the option of creating any number of e-mail addresses (depending on the respective tariff) and setting them up easily. With the integrated webmail system, emails can be retrieved directly in the browser, which is particularly practical when you are on the move. You can also configure mail clients to manage everything centrally via your own device.
Customer support reality check
When things go wrong, you need to be able to rely on support. Goneo offers telephone support, an online help center and e-mail inquiries. The availability by phone sets Goneo apart from some cheap offers.
The feedback in the support area is very varied. Many praise the helpfulness and friendly communication. Others criticize longer response times outside regular business hours. Overall, the Solid service - especially in comparison to similar price groups.
However, it can be useful to consult the extensive knowledge database in advance, especially for specific questions about server configuration or complex script installations. This will clarify some issues in advance. Telephone support is not available around the clock, so if you want all-round support or have to maintain projects around the clock, you should be prepared for this. However, for most users who need quick help during normal office hours, this is not an obstacle.
What do customer reports say? Voices from the field
Customer opinions paint a realistic overall picture. Simple tariff changes, package upgrade options and the stability of the servers are particularly praised. Experienced users who have switched to Goneo also report significantly shorter loading times than with previous providers.
In addition to many positive reviews, there is criticism of the backup restore. The process is described as not very intuitive. Anyone who is reliant on manual restores should therefore familiarize themselves with the process in good time.
Some users also emphasize that Goneo is quite straightforward when it comes to domain transfers. Processing via auth codes and setting adjustments is usually quick. Users who have little experience with this should perhaps allow two or three days for DNS changes. The documentation for email migrations has also improved, so that all mailboxes can be set up perfectly more quickly.
Price-performance ratio from the user's point of view
I find that Goneo offers a strong combination of Costs and performance offers. Small stores can also be operated well with higher tariffs. However, shared hosting is not sufficient for large traffic portals or high-load projects - here you need to switch to a managed offer.
Many customers appreciate the transparent prices without hidden fees. Those who pay attention to promotions can make additional savings in the first year. Automatic contract extensions end on time if the notice periods are observed.
Another aspect is the level of security: free SSL certificates, regular backups and the aforementioned updates create trust. Especially for the self-employed and smaller companies that rely on a smooth online presence, this offers good value for money at moderate costs. However, anyone who relies on highly individualized server settings or uses very specific software should definitely check the technical details of the tariffs - or consider managed servers directly.
Goneo or another provider?
If you compare Goneo with other German hosts such as IONOS, you can see that Goneo is often leaner, but cheaper. With IONOS, you sometimes pay more in the professional area, but you also get extended features for enterprise requirements. However IONOS in the current test also delivers convincing results with high reliability.
Nevertheless, Goneo's lean focus is not a disadvantage as long as you remain within the target group - mostly small and medium-sized projects. It can even be an advantage because the administration remains manageable. However, if you manage many customer sites on a daily basis or operate several high-traffic stores, you may be better off with larger hosting providers. Providers such as IONOS or other competitors also score points in some cases with very specialized functions, for example with development features, integrated staging or extended security options.
Assistance with tariff selection
If you are unsure about which tariff to choose, I recommend the following steps: First determine your actual storage requirements and calculate traffic development. It's better to plan a little more generously. Then compare the packages on offer based on your goals.
Even if you want to get an idea of the provider first, you can contact them beforehand. The support team will often give you a good assessment. Also take note of the contract conditions from the outset. Differences in notice periods or set-up costs can influence your decision.
Anyone who values long runtimes and regularly runs CMS projects will be able to work well with Goneo. However, anyone who implements several customer projects on a daily basis should also look at IONOS and comparable providers precisely because the features there are broader.
Furthermore, you should not forget to take into account possible additional costs for domain registration, SSL certificates (if an alternative to the free Let's Encrypt certificates is desired) or professional e-mail solutions. Although the basic functions are already comprehensively integrated with Goneo, special requirements may incur additional costs. It is best to compile a list of the most important must-haves in advance to avoid unpleasant surprises later on.
For people who are planning for the long term, it is also worth looking out for discount campaigns or seasonal promotions. Sometimes Goneo also offers special introductory offers, such as reduced monthly rates or free additional domains. These promotions make getting started even more attractive, but require you to read the offer details carefully so that you know what fees will be incurred after the promotional period expires.
My final impression
Goneo web hosting impresses with its clear product logic, speed and fair prices. The Webhosting Profi and Premium packages in particular provide many users with a good foundation for their online projects. The majority of testimonials confirm this: Goneo remains solid - even over the years.
Anyone looking for fast setups, good availability and reasonable tariffs should take a look at the range of products on offer. The small weaknesses in documentation and backup processes can be overcome. For me, Goneo is currently one of the best hosting offers in the mid-price range - especially for the self-employed or small companies. At the same time, it is important to keep an eye on the long-term requirements of your own projects. Anyone planning to operate a very extensive portal will not be able to avoid the step to a managed server or, if necessary, to an even larger provider. Nevertheless, thanks to its modern infrastructure and customer-friendly support, Goneo offers a good mix for the majority of typical web projects.
